Things you need to know when moving house with us:
Whether you are moving a few belongings, a flat or a full family home, Hussey Removals can provide a reliable and professional moving service tailored to your needs.
From your initial estimate through to moving day, our experienced team will help make the process as straightforward and stress-free as possible.
Estimates and quotations
You can request an initial estimate by completing our online quote form. We aim to email your estimate to you within one working day.
An online estimate provides a useful guide to the likely cost of your move. However, most full house moves will also require an in-person survey before we can provide a final quotation.
During the survey, we will:
- Assess the amount and type of furniture and belongings being moved.
- Identify large, heavy, fragile or difficult items.
- Check access and parking at the property.
- Discuss any packing, dismantling or storage requirements.
- Confirm the vehicles and team required for the move.
To provide an accurate quotation, we will need to see all areas containing items to be moved, including cupboards, drawers, lofts, garages, sheds and other storage spaces.
Site surveys are normally arranged once you have a firm moving date. Following the survey, we aim to provide your written quotation within one working day.
Booking your move
Once your moving date has been confirmed by your solicitor, contact us to check availability.
A 50% deposit is required to secure your date. Deposits are non-refundable if you cancel or reschedule within seven days of the agreed moving date. Where possible, we will try to transfer your booking to another available date, but we cannot guarantee that your preferred alternative date will be available.
Taking care of your belongings
We understand how important your possessions are. Our team will carefully load and secure your belongings inside our vehicles using professional moving straps, protective blankets and suitable removals equipment.
Our goods-in-transit insurance provides cover for belongings with a total value of up to £40,000, subject to the terms, conditions and exclusions of our policy.
Please tell us before your move if:
- The total value of your belongings may exceed £40,000.
- You have any particularly valuable, fragile or unusual items.
- Any individual item requires specialist handling.
We also recommend checking your home contents insurance, as some policies provide additional cover while you are moving home.
Professional packing service
We offer a professional packing service for customers who would like us to prepare their belongings for the move.
This is a separate service and is not automatically included in your removal quotation. It must be discussed and arranged in advance so we can provide an additional quotation and allow enough time in the schedule.
Depending on the size of your move, packing may be completed on moving day or on an agreed date beforehand.
Reusable portable wardrobe boxes may be available to use on moving day by prior arrangement. These remain the property of Hussey Removals and will be collected after use.
Furniture dismantling and reassembly
Some furniture may need to be dismantled if it cannot be moved safely through a doorway, staircase or other restricted area.
Where agreed, our team can dismantle and reassemble suitable items, including:
- Beds, cots and cot beds.
- Ottoman and day beds.
- Bunk beds.
- Freestanding wardrobes.
- Removable sofa arms.
- Doors that need to be temporarily removed.
- American-style fridge doors.
Dismantling and reassembly are additional services and may involve an extra charge because of the additional time required. We will discuss this with you during the survey whenever the need can be identified in advance.
Some furniture may not be suitable for dismantling or reassembly. If we believe an item cannot be moved safely without a significant risk of damage, we will explain the available options before proceeding.
Additional items
Your quotation is based on the belongings and services discussed during your survey or when preparing your estimate.
Please contact us as soon as possible if you want to add more items before moving day. We will confirm whether the additional items can be accommodated and whether the quotation needs to be adjusted.
If unlisted items are presented on moving day, we will move them only if there is enough space in the vehicle and sufficient time in the schedule. Additional charges may apply, particularly if another vehicle or additional journey is required.
Delays and access to your new property
Delays in receiving keys are common on completion day. If our team and vehicles are required to wait before unloading, an additional waiting charge may apply.
For moves booked at an hourly rate, waiting time will form part of the total time charged.
If you are expecting any problems obtaining keys or accessing your new property, please tell us as early as possible. We will always try to work with you and keep the move running as smoothly as circumstances allow.
Storage
We can arrange a range of storage options depending on the amount you need to store, the length of time required and your available budget.
Storage is normally charged monthly. Cover arrangements may differ depending on whether your belongings are placed into our containerised storage or stored with an independent third-party provider.
Visit our storage page or contact us to discuss the most suitable option.
Rubbish removal
We may be able to arrange the removal of unwanted items and waste.
Rubbish removal must be discussed separately from your house move and is subject to availability, the type of waste involved and any applicable disposal requirements.
North Tyneside Council may also be able to collect certain household items.
Request an estimate
Ready to start planning your move?
Complete our online quote form, or contact Hussey Removals to discuss your requirements and arrange a survey.